Additional Wholeslae Terms & Conditions

MINIMUM ORDER 

MINIMUM AMOUNT IS 30 UNITS. THIS AMOUNT DOES NOT INCLUDE DELIVERY COSTS. 

IF YOU ARE A RETAILER WE MAY ASK YOU TO PROVE THE EXISTENCE OF YOUR BUSINESS AND THE SALES METHODS THAT YOU USE IN ORDER FOR US TO ESTABLISH THAT YOU ARE A WHOLESALE/RETAILER STOCKIST. 

YOU ARE NOT ALLOWED TO SELL PASTEL POLLYS ORIGINAL ARTWORK ON AMAZON, EBAY, ETSY OR ANY OTHER SIMILAR PLATFORM APART FROM YOUR OWN STANDING DOMAIN. ALL CREDIT MUST BE GIVEN TO PASTEL POLLY AND ALL ITEMS MUST BE SOLD IN THE ORIGINAL PROVIDED PACKAGING. 

CUSTOM AND IMPORT REGULATIONS 

THE CUSTOMERS ARE RESPONSIBLE TO KNOW THE RULES AND REGULATIONS FOR IMPORT INTO THE COUNTRY. WE CANNOT HELP OUR CUSTOMERS WITH LOCAL TAX REGULATIONS. WE RESERVE THE RIGHT FOR ANY TYPOGRAPHICAL ERRORS, NON-DELIVERIES, PRICE CHANGES DUE TO EXCHANGE RATE FLUCTUATIONS AND SOLD OUT PRODUCTS. 

SHIPPING TERMS

SHIPPING COSTS WILL BE CHARGED TO THE CUSTOMER. ANY MISSING OR DAMAGE GOODS MUST BE NOTIFIED TO PASTEL POLLY WITHIN 3 DAYS. WE SHIP CANADA POST BUT IF YOU WOULD LIKE TO USE ANOTHER SHIPPING CARRIER FEEL FREE TO ASK. PLEASE NOTE THAT ANY DISPATCH AND/OR DELIVERY DATES PROVIDED ARE ESTIMATES ONLY AND THE TIME OF DELIVERY IS NOT OF THE ESSENCE. IF YOU HAVE A DEADLINE PLEASE MAKE US AWARE AND WE WILL WORK TO MEET IT, WE WILL NOT ACCEPT YOUR ORDER OR PAYMENT IF WE THINK WE CANNOT MEET YOUR DEADLINE. WE SHALL NOT BE RESPONSIBLE FOR ANY ERRORS OR MISSING INFORMATION ONCE THE ORDER IS PLACED BY YOU.

TERMS OF PAYMENTS

INVOICE IS PAYABLE PRIOR TO SHIPPING (EITHER BY BANK TRANSFER, PAYPAL OR CREDIT CARD). ALL BANKING CHARGES (INCLUDING THIRD-PARTY FEES) MUST BE PAID BY THE CUSTOMER AND NO ORDERS WILL BE PROCESSED UNTIL FULL PAYMENT IS RECEIVED. WE DO NOT ACCEPT COD PAYMENTS AND CHEQUES. PAYMENT PLANS WILL ONLY BE OFFERED UPON APPROVAL TO CUSTOMERS WHO HAVE SUBMITTED SATISFACTORY CREDIT REFERENCES AND WILL NOT BE OFFERED TO FIRST-TIME CUSTOMERS BUT MAY BE REQUESTED FOR THIRD ORDER AND THERE ON AFTER. LATE PAYMENTS FOR PLANS ARE SUBJECT TO 15% CHARGE.

RETURN REQUESTS

WHOLESALE MERCHANDISE WILL BE RETURNED OR EXCHANGED ON A CASE BY CASE BASIS. IF YOUR ORDER IS CUSTOM PRINTED AND NOT OF ANY OF OUR ORIGINAL DESIGNS, THEN A REFUND/RETURN IS NOT POSSIBLE. IF A SHIPMENT HAS BEEN RECEIVED DAMAGED AND GOODS ARE UNSELLABLE, PLEASE CONTACT PASTEL POLLY (customerservice@pastelpolly.com) WITHIN 3 BUSINESS DAYS  OF RECEIVING WITH PHOTO EVIDENCE AND YOU WILL RECEIVE A REPLACEMENT ORDER.

MISCELLANEOUS

WE RESERVE THE RIGHT TO REVISE THESE TERMS FROM TIME TO TIME. EVERY TIME YOU WISH TO ORDER FROM PASTEL POLLY, PLEASE CHECK THESE TERMS TO ENSURE YOU UNDERSTAND THE TERMS WHICH WILL APPLY AT THAT TIME.

March 2018 - Pastel Polly, Canada